At the moment, when many people are working remotely and setting up offices at home, it’s much easier to send an email.

We can take our time collecting our thoughts and put them down in a methodical, well considered manner.

It seems very civilised and professional.

But there are times when an email won’t do.

When written words can be misconstrued.

When one email turns into two and then three and then… and then…

Just pick up the phone.

Listen to the tone in their voice.

Build real rapport.

Enable the other person to respond in real-time.

Hopefully, you will get the result that you are after.

But more importantly, hopefully, you’ve built a stronger relationship.